1. Contact us before returning a product
Do not ship a product back without receiving return instructions. Contact ePrinterShoppe with the applicable invoice or order details so the request can be reviewed and the correct return path can be confirmed.
2. Shipping damage
If a package arrives with visible shipping damage, document the packaging and shipping label with photographs before discarding materials. Contact us as soon as reasonably possible so the applicable carrier, fulfillment or return process can be reviewed.
3. Defective or dead-on-arrival products
If a new product appears defective or dead on arrival, contact us with the model, order information and a clear description of the condition. The available resolution may depend on transaction terms and applicable manufacturer or fulfillment procedures.
4. Change-of-mind or incorrect-item requests
Eligibility for a change-of-mind return or an item ordered in error depends on the applicable transaction terms and the condition of the product. Opened, used, configured, customized or incomplete products may have different eligibility or may not be returnable.
5. Product condition and packaging
When a return is permitted, eligibility may require the product, accessories, manuals and packaging to be returned in the required condition. Keep original packaging until you are satisfied that the delivered product and order are correct.
6. Restocking, handling and return shipping
Restocking, handling or return-shipping responsibility, when applicable, depends on the reason for the return and the applicable invoice or transaction terms. Any known charges or responsibilities will be communicated during the return review.
7. Refund processing
If a refund is approved, it is processed after required return verification and according to the applicable transaction terms. The time for funds to appear may also depend on the original payment method and financial institution.
8. Documentation
We may request invoice or order details, serial or model information, photographs, shipping information or other reasonable documentation needed to review the request.